Essential Jira Training

Client: Corporate Training
Date: September 2024
Services: eLearning Design and Development

Skills Applied:

• Lesson Creation (Articulate Storyline)
  
• Video Recording (OBS Studio)
• Video Editing (Sony Vegas)
• Audio Editing (Sony Vegas & Audacity)
• Script Writing (MS Word)
• Image Editing (Adobe Photoshop). 
• Action Map (Miro Board) 

Click a Link Below for a Demonstration.

The greatest technical challenge I've encountered at this company was born from the lack of a Jira training platform for new hires. Company policy dictated that practice Jiras were not to be created, which created a bottleneck with the company's training efforts. 

Assessment:
Newly hired QA testers would begin to create Jiras that were quickly returned due to a lack of vital information. Compounding this issue was the variety data needed for bugs. Each development team has their own requirements, which could not be learned quickly nor efficiently on the job.

The company management team agreed with my assessment that practices for newly hired testers were insufficient.  

Deliverables:
This project focused on creating a new foundational set of training documents consisting of video, images, scripts, and audio for each Jira section along with peer review sessions that reinforced learning.  This new training would be broken up into two modules - Basic Training & Jira Essentials. 

For this module, Jira would need to be recreated within Articulate Storyline with the ability to accept user-input, store it temporarily, and finally display it back to the user in the exact format that Jira would.

This training module was divided into three sections that constituted the needs of QA Management and the Publishing Team. QA Testers would need to understand each essential section of Jira, learn how to search for previously created Jiras to avoid creating duplicate "dupe" reports, and finally have a safe Jira platform to enter practice data and revise information with 

Goals:

To quickly and efficiently train new Quality Assurance Testers in identifying the necessary elements of Jira, as configured by the company and best practices for writing these Jiras.

The results were that we achieved our goal: we mitigated erratic training issues by overhauling the entire training program with new foundational courses. Now, the company works to with this training program and has begun to identify areas for optimization – the courses continue to get a refreshed look and feel, but behind the scenes they are becoming more efficient. I’m proud of my work, and I’m glad to have been part of it!